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PR Face2Face: Warren Bickford, 2005-2006 IABC Chairman

By Jeremy Pepper

PR Face2Face is a special series of interviews with the top public relations and publicity professionals in the country, as well as with people involved in the public relations world. The second part of the fifth installment is Warren Bickford, the incoming chairman of IABC.

Warren Bickford

Warren Bickford, the incoming IABC Chairman
Besides being the incoming IABC chairman, you are the Vice President of Gryphon Reputation Management. How do you balance the IABC work with the account work with family life? Where do you find that life/work balance?

I don't balance it very well. It's interesting because I have always have had fairly demanding positions, where I am on-call 24/7/365 - that's just the nature of the work I have done. I am used to not working standard hours. What I find is you work some fairly long days because the daytime is client work, and then the evening is taken with the IABC work - email, and other work-related activities.

I am fortunate that my family is very supportive, plus I have older, independent teenagers. It just seems to work out.

The IABC Chair blog was hailed at first as a good idea and intention, but has now come under fire. What would you change about the IABC blog? Are you going to continue the blog? (Editor's Note: David Kistle has already handed over the blog to incoming Bickford.)

Absolutely I will continue the blog. In the Member Speak area, I have already noted that I do intend to pick up the blog, and you should expect to see something within a week.

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You have a lot of IABC bloggers - Allan Jenkins, Shel Holtz, Eric Eggertson, Neville Hobson - but no blogroll on the IABC Chairblog. Why not just turn the IABC blog into an IABC blogger aggregator?

Actually, no, we have not considered that, but it's not that we have not thought of those things. We are getting the Chair Blog back up and running, and we will link to those other blogs, but we have a lot in store for the blog.

The way I am envisioning it is that I will be the primary person, but because I travel for both client work and IABC, I am looking at having guest bloggers. I am in the process of putting that all together at this moment.

What is IABC? In Ragan's, David Kistle noted that the association is moving in the right direction at the right speed. What is the direction that you plan to take IABC in your year?

There's this myth that when the chair comes in, he or she can make wholesale decisions and changes. We spent the last year developing a strategic plan for the next five years.

I will be paying close attention to what is in that strategic plan, and ensuring that the initiatives are carried out. For IABC, it is about the annual growth strategies, the annual goals. I come in and make sure the plan has action associated with it.

The joke about volunteer organizations is always that they are great, except for the volunteer aspect. How does IABC combat this?

It is our greatest weakness and our greatest strength.

Combat is not the right word. We realize it's a volunteer organization, and the senior positions are held by people with lives and jobs outside IABC. Everyone is extremely dedicated.

Sometimes it just takes longer to get things accomplished. It's not out of a lack of interest, but due to time constraints and obligations that we may have.

It can be frustrating at times, but it's the nature of the beast.


I'm a former IABC member that had a terrible experience - but I love Johna Burke. I know that you are trying to grow membership, but what would you say to someone that felt he wasted his money and would rather never join IABC again - how do you bring me back into the fold?

Well, that's a very interesting question. I would think that because IABC continually evolves, it is a different organization than it used to be. That trend will continue, and I hope that we can offer something to a wide variety of people.

One of our biggest issues, when you are dealing with a membership of 13,000-plus, is that you will have different hopes and wants from everyone. We have to be useful and relevant to each member. If it's at the local chapter level or as a member at large, what the association is offering has to be meaningful.

It is a continuing challenge.

When I joined IABC, I thought it was like a lobbying group - bringing more attention to local PR practitioners to local business and press, and to try to keep local business locally PR'ed. I was told that that's not the group's mission. What is IABC's mission, then?

IABC is a professional association. IABC is about providing ongoing learning opportunities for practitioners so they can be the best practitioners possible. Yes, some of that is ensuring the broader community understands what communications is and what it can accomplish, but primarily IABC is a professional association with a primary mission to provide continuous learning opportunities.

I have a few students read my blog. While IABC is making a push to be on more campuses, most students are more aware of PRSSA and PRSA - what do you say to them to join IABC instead of PRSA?

Not sure I can say something to them. They have to make a personal decision on what is best for them, in their particular area.

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IABC was conspicuously absent during the recent PR controversies. Why doesn't IABC take a position on controversial issues?

Part of it is the fact that the mandate of the organization is professional development. There has not been a tradition of commenting on communications issues, public relations issues. That's not to say that shouldn't change, but past practice is one reason we haven't said anything.

How do you see IABC's business model evolving now that most communicators have a far wider range of off-line and on-line professional development opportunities than, say, 10 to 15 years ago?

That is something that will continue to evolve. In the strategic plan, we are looking at ways we can change. When you serve such a wide and diverse membership, we need to find ways that people can interact with the organization.

Whether it is online, going through a chapter, or joining an online chapter - the interactive nature of IABC - there are many ways to get members more engaged in the organization. You will begin to see more and more tools tested to find the best practices.

IABC needs to continue to evolve.

Read the Rest of the Article.


About the Author:
Jeremy Pepper is the CEO and founder of POP! Public Relations, a public relations firm based in Arizona, USA.

He authors the popular Musings from POP! Public Relations blog which offers Jeremy's opinions and views - on public relations, publicity and other things.


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